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Return Policy
Introduction
Welcome to the Rimeks Bags & Brands Inc’s. website (the "Site").
Rimeks ("we", "us", or "our") offers high-quality fashion accessories and brand customization services within the vibrant market of Nova Scotia, Canada. We extend our services to customers in Canada, the United States, and Mexico. This Return Policy (the "Policy") is crafted in accordance with Nova Scotia's consumer protection laws to ensure clarity and transparency in our return process. By making a purchase from our site, you agree to be bound by this Policy.
Eligibility for Returns
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Notification Period: Customers must notify us of their intent to return products within three (3) days of receipt.
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Product Condition: Returned products must be in their
Return Process
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Initiate Return: To initiate a return, please contact our customer service team at rimeksbagsandbrands@gmail.com within three (3) days of receiving your order. Provide your order number and reason for the return.
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Approval and Instructions: Our team will promptly review your request and, if approved, provide detailed instructions for the return.
Return Shipping Costs
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Defective or Incorrect Products: If the return is due to a defect or an error on our part, we will cover the return shipping costs. A prepaid shipping label will be provided.
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Change of Mind: For returns due to personal preference or change of mind, the customer is responsible for the return shipping costs.
Refunds
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Processing Time: Refunds will be processed within 7-10 business days upon receipt and inspection of the returned item. Refunds will be issued to the original method of payment.
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Non-Refundable Items: Customized or personalized products are non-refundable unless they are defective or incorrect.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at rimeksbagsandbrands@gmail.com with your order number and a detailed description of the issue. We may request photographic evidence to assist in our assessment.
Contact Information
For any inquiries or concerns regarding this Return Policy, please contact us:
Rimeks Bags & Brands Inc.
Address: 333 Charlotte St, 2nd Floor, Sydney, NS, Canada, Nova Scotia
Phone: +1 902- 549-0963, +1 902-202-7686
Email: rimeksbagsandbrands@gmail.com
Social Media: @rimeksbb
Website: www.rimeks.shop
Our business hours are Monday to Friday, 9:00 AM to 5:00 PM Atlantic Time. We are dedicated to providing exceptional customer service and will address your inquiries promptly.
Thank you for choosing Rimeks Bags & Brands Inc. We value your business and strive to ensure your satisfaction with our products and services.
